Hire information
Clear terms.
Simple hire.
This page summarises the key conditions that apply to bookings. Your quote and booking confirmation may include details specific to your event.
Booking and payment
A 30% deposit confirms a booking. The remaining balance is due before installation. Credit card and direct deposit are accepted. A submitted enquiry or requested date does not confirm availability or create a booking.
Hire period and timing
The standard hire period is two days. Standard bookings should be made at least three days in advance. Larger events or more involved setups should be booked at least one week in advance where possible. Weekend orders are usually delivered on Friday evening and collected Sunday evening or Monday daytime.
Delivery and installation
Delivery fees depend on distance, order size, setup requirements and transport needs. Marquees can be installed on grass, concrete, paving and other suitable outdoor surfaces using pegs or steel weights according to the site. Some equipment must be installed by our team for safety.
Weather and site responsibility
Our marquees are 100% waterproof when correctly installed. When correctly secured they are suitable for winds up to 80 km/h. Severe weather may require dismantling. The customer is responsible for checking venue rules and arranging required council permits.
Cancellations
Standard bookings require at least 24 hours’ cancellation notice. Larger bookings require at least three days’ notice. Refunds are considered case by case.
Equipment care
Hired equipment must be returned free from food and drink residue and completely dry. Damage, replacement or additional cleaning costs may apply where required.
Last updated: July 2026